sù offers local delivery only to selected northern Melbourne addresses. Enter your address at checkout to confirm eligibility; an order cannot be completed if the address is outside the delivery area. Orders are generally delivered between 10am and 1pm or 5pm and 8pm. A valid phone number is required so we can contact you if there is an issue. Pickup is not currently available.

Delivery is free within selected northern suburbs. There is no minimum order. Please provide a complete, accurate address, phone number and, if needed, clear instructions for a safe place to leave the order. We make one delivery attempt only. To request an address or date correction, email hello@sutiramisu.com.au as soon as possible or message us through Instagram; changes cannot be guaranteed after the order is placed.

If no one answers, the order may be left at the front door, gate or other safe place specified by the customer. Once delivered, the customer accepts responsibility for the order and must refrigerate it below 5°C immediately. sù is not responsible for deterioration after an unattended delivery, delayed collection, incorrect address or improper storage. If extraordinary delay could affect food safety, we will contact you and may reschedule. You can opt in at checkout to receive a WhatsApp message approximately 10 minutes before your order arrives, and you can also choose whether to have your order left at the door or handed to you directly.