top of page
Free delivery on all orders
FAQ
Frequently asked questions
Yes. Every batch is made fresh and prepared in small quantities with care and delivered to you.
To enjoy your tiramisù from sù at its best, always keep it refrigerated at a temperature below 5 degrees Celsius until you’re ready to indulge. This helps preserve its creamy texture and rich flavors. For optimal freshness and safety, we recommend consuming your tiramisù within 2 days of arrival. Following these simple storage tips ensures that every bite is as delightful as when it was first crafted!
When you place an order with sù, your dessert will be delivered within your selected three-hour delivery window: 10am–1pm or 5pm–8pm. While we cannot guarantee an exact arrival time within these windows, you can opt in at checkout to receive a WhatsApp message approximately 10 minutes before your order arrives.Every order is personally delivered by sù, never through Uber or third-party delivery partners, so your dessert arrives with the freshness, quality and care it deserves. At checkout, you can also choose whether to have your order left at the door or handed to you directly.
At sù, we prepare all our desserts fresh to ensure the highest quality and taste. Because of this, we are unable to offer refunds or accept cancellations once an order is placed, unless the product is faulty. If you encounter any issues with your order, please contact us directly and we will work with you to resolve the problem promptly and satisfactorily. Your satisfaction is important to us, and we are committed to sorting things out whenever possible.
bottom of page