Question 1

Is your tiramisù made fresh?

Accepted Answer

Yes. Every batch is made fresh everyday and prepared in small quantities with care and delivered to you the very next day.

Question 2

How should I store my tiramisù from sù to ensure it stays fresh and delicious?

Accepted Answer

To enjoy your tiramisù from sù at its best, always keep it refrigerated at a temperature below 5 degrees Celsius until you’re ready to indulge. This helps preserve its creamy texture and rich flavors. For optimal freshness and safety, we recommend consuming your tiramisù within 2 to 3 days of arrival. Following these simple storage tips ensures that every bite is as delightful as when it was first crafted!

Question 3

How does delivery work at sù, and what should I expect when ordering desserts?

Accepted Answer

When you place an order with sù, your dessert will be delivered the next day within a specific three-hour window from 10am to 1pm. We take pride in personally delivering every order ourselves, without using third-party services like Uber or external delivery partners. This approach ensures the utmost freshness and quality of your dessert upon arrival. Please note that while the delivery time falls between 10am and 1pm, the exact delivery time will vary within this window. This personalized delivery service reflects our commitment to providing a premium experience, maintaining the integrity and flavour of our handcrafted desserts right to your doorstep.

Question 4

Does sù’s tiramisù contain raw eggs or alcohol?

Accepted Answer

At sù, we understand that many dessert lovers want to enjoy tiramisù without any worries about raw eggs or alcohol content. That’s why our tiramisù is crafted using a special recipe that completely omits raw eggs in the cream, ensuring a safe and delicious treat for everyone. Additionally, we never use alcohol in any of our tiramisù recipes, making it a perfect choice for those who prefer or require alcohol-free desserts. Obviously, savoiardi do contain eggs but are cooked normally. You can indulge in our tiramisù with full peace of mind, savouring every bite of this classic dessert made thoughtfully to suit your needs!

Question 5

What is sù’s policy on refunds and order cancellations?

Accepted Answer

At sù, we prepare all our desserts fresh upon each order to ensure the highest quality and taste. Because of this, we are unable to offer refunds or accept cancellations once an order is placed, unless the product is faulty. If you encounter any issues with your order, please contact us directly and we will work with you to resolve the problem promptly and satisfactorily. Your satisfaction is important to us, and we are committed to sorting things out whenever possible.

FAQ

Frequently asked questions

Is your tiramisù made fresh?

How should I store my tiramisù from sù to ensure it stays fresh and delicious?

How does delivery work at sù, and what should I expect when ordering desserts?

Does sù’s tiramisù contain raw eggs or alcohol?

What is sù’s policy on refunds and order cancellations?