Refund Policy

Because tiramisù is fresh and perishable, we do not offer returns or refunds for change of mind. To request a change or cancellation, email hello@sutiramisu.com.au within 2 hours of placing the order. We will try to help, but cancellation is not guaranteed once preparation has started. No refund is normally available where an incorrect address was supplied, no one was available and no safe place was provided, or the order was left as authorised.

Your rights under the Australian Consumer Law are not affected. If an item is wrong, damaged, unsafe or otherwise fails a consumer guarantee, contact us as soon as possible—preferably within 2 hours of delivery—at hello@sutiramisu.com.au. Include your order number and clear photos of the product and packaging. Depending on the circumstances, the appropriate remedy may be a replacement, refund or credit for a future order.

If sù cancels an order, you will receive a full refund. Approved refunds are normally returned to the original payment method and are processed by sù as soon as possible, often on the same day. Your bank or payment provider may then take 5–10 business days to show the funds. We cannot provide a refund for deterioration after delivery caused by delayed refrigeration, incorrect storage or an unattended delivery authorised by the customer.